Privacy Policy

Introduction

silversummit SARL ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect the personal data we collect from users of our website and services. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data We Collect

The data we collect includes both information you provide directly to us and information we collect automatically when you use our website and services. Our data collection practices are designed to provide you with the best possible service experience whilst maintaining your privacy.

Information You Provide

• Contact information (name, email address, phone number, company name)
• Communication preferences and enquiry details
• Professional information relevant to our services
• Feedback and correspondence with our team

Information We Collect Automatically

• Website usage data, including pages visited and time spent
• Technical information such as IP address, browser type, and device information
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, as well as to communicate with you effectively. How we use your data depends on the specific services you use and your preferences.

• To respond to your enquiries and provide customer support
• To deliver our vendor risk assessment services
• To send you important updates about our services
• To improve our website functionality and user experience
• To comply with legal and regulatory requirements
• To protect our legitimate business interests and legal rights

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract: When processing is necessary to perform our services
• Legitimate Interests: When we have legitimate business interests that do not override your privacy rights
• Legal Obligation: When we must process data to comply with legal requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our website and services
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or acquisition

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information and the purpose for which it was collected. We regularly review our data retention practices and securely delete or anonymise information that is no longer needed.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses approved by the European Commission or other adequacy mechanisms.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal information, please reach out to us using the details below:

You also have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your personal information in accordance with applicable laws.